At pinay casino, your privacy matters. This page explains what personal information we collect from Filipino members, how we use it, and the steps we take to keep it secure. Please read this carefully before using the platform.
Last updated: 2025. This policy applies to all members accessing pinay casino from the Philippines.
When you register and use the platform, we collect certain personal information that is necessary to provide you with a safe and compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your billing and payment details — such as your GCash number or bank account information — solely to process deposits and withdrawals in Philippine pesos. During your sessions, we automatically gather technical data including your IP address, device type, browser version, and activity logs to maintain platform security and improve performance. All information collected is limited to what is genuinely needed to operate the platform and meet our obligations under Philippine law.
Your personal data is used primarily to create and manage your member account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional updates about offers available on the platform. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure that the platform operates correctly across all devices, including mobile. We may use aggregated, anonymised data for internal analytics to understand how Filipino members use the platform and to improve the overall experience. We do not use your personal information to make automated decisions that significantly affect your rights without human review.
Pinay casino does not sell, rent, or trade your personal information to any third party for marketing purposes — this is a firm commitment to every Filipino member on the platform. We share data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, and all such partners are bound by strict data processing agreements. In certain circumstances, we are legally required to disclose member information to Philippine regulatory authorities, law enforcement agencies, or courts when presented with a valid legal request. If the platform undergoes a business transfer or merger, member data may be part of the transferred assets, and you will be notified in advance of any such change. Outside of these specific situations, your data stays within the platform's controlled environment.
The platform uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure that the site functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your return experience. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use the platform after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.
We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. If you request account deletion, we will remove or anonymise your data as promptly as possible, except where retention is required by law or where a legitimate dispute is ongoing. Marketing preferences and communication opt-outs are updated immediately upon your request. You may contact the support team at any time to ask about the specific retention period applicable to your account data.
As a Filipino member, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate data, restrict how we process your information in certain circumstances, or request that we delete your data where there is no lawful reason for us to continue holding it. If you have opted in to receive marketing communications, you can withdraw that consent at any time and we will stop sending promotional messages promptly. To exercise any of these rights, please reach out to the support team using the contact details provided in the footer of this page. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of progress throughout the process.
Pinay casino applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the platform is encrypted using secure protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to member data within the organisation is restricted to authorised personnel who require it to perform their duties, and all staff with data access are trained on privacy and security obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect members. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected members and the relevant Philippine authorities as required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features, and the revised version will always be published on this page with an updated date. If a change is significant — for example, a new way of using your data that was not previously disclosed — we will make reasonable efforts to notify you through your registered contact details before the change takes effect. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or how it applies to your account, the FAQ page is a helpful starting point.
Your personal information is never sold or rented to third parties for any commercial purpose.
All data between your device and the platform is transmitted over encrypted, secure connections.
You can request a copy of your data, correct inaccuracies, or ask for deletion at any time.
Marketing communications can be turned off at any time — just contact the support team or update your preferences.
Data is kept only as long as legally required or necessary for your account, then deleted or anonymised.
All data practices follow applicable Philippine data privacy and gaming regulations to protect every member.
Our FAQ page covers the most common privacy and account questions from Filipino members. You can also reach the support team directly for anything more specific.